IT WebEOC / EOC Application Administrator (GA788211)

Administer and maintain Juvare WebEOC V10 for daily operations and system stability. 

Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs. 

Manage users, positions, roles, permissions, and overall access provisioning. 

Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings. 

Develop, update, and troubleshoot boards, including code adjustments and design enhancements. 

Move boards and system configurations between environments through imports/exports. 

Maintain clear documentation of configuration changes, system updates, and operating procedures. 

Configure and support GIS integrations for both cloud and on-premises WebEOC environments. 

Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools. 

Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations. 

Provide support for plug-ins, mapping tools, custom workflows, and other system integrations. 

Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels. 

Support users with Teams-based communication workflow setups during activations and day-to-day operations. 

Provide support for additional EOC related systems such as Rave and other alerting tools. 

Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. 

Deliver user training and documentation for WebEOC and related platforms. 

Work extended or irregular hours as needed during emergency operations. 

Assist with other assigned state applications or technical projects beyond core EOC systems. 

Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness. 

Hands-on experience administering Juvare WebEOC V10. 

Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs. 

Strong understanding of user provisioning, incident configuration, roles, and positions. 

Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar). 

Experience with GIS integrations and the ArcGIS API. 

Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams. 

Ability to work with vendors and technical service providers to implement business requirements. 

Experience with both cloud and on-premises WebEOC environments. 

Strong troubleshooting, communication, and customer support abilities. 

Experience with EOC communication platforms such as Rave Alert. 

Background in emergency management, public safety, or government operations. 

Familiarity with API integrations, scripting, or basic database concepts. 

Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations. 

Standard business hours with flexibility based on operational needs. 

Extended or nonstandard hours during emergency activations. 

Ability to work independently and as part of a cross-functional emergency operations team.