IT Web Modernization Organizational Change Manager (GA802979)
Key Responsibilities
• Support organizational change management activities related to Tech’s web modernization and governance initiatives.
• Assist in developing and executing change management and stakeholder engagement plans.
• Coordinate communications and readiness activities associated with new governance processes, intake models, and operational workflows.
• Help document and socialize new web governance standards, intake procedures, and support processes.
• Develop presentations, communications materials, job aids, FAQs, and end-user guidance documentation.
• Support stakeholder outreach and engagement activities across distributed campus units.
• Coordinate training logistics, readiness activities, and adoption support efforts.
• Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
• Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies.
• Assist with meeting coordination, governance-related documentation, and project support activities.
• Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.
Minimum Qualifications
Education
• Bachelor’s degree in Organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.
Experience
• Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.
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Preferred Qualifications
• Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations.
• Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
• Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs.
• Experience creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation.
• Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred.
Work Arrangement
• Fully remote
• Approximately 40 hours per week
• Estimated 9-month engagement