IT Trainer (VA797976)
Key Responsibilities
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Deliver instructor-led and virtual training sessions for new and existing applications
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Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules
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Customize training content based on user roles, workflows, and system configurations
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Conduct training needs assessments and recommend appropriate learning approaches
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Support application rollouts, upgrades, and system changes through targeted training initiatives
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Provide hands-on system demonstrations and facilitate interactive learning sessions
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Evaluate training effectiveness and incorporate feedback for continuous improvement
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Serve as a subject matter expert (SME) on application functionality and workflows
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Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities
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Maintain training schedules, attendance records, and completion metrics
Required Qualifications
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Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)
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2–5 years of experience in application training, software implementation, or user education
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Strong presentation and facilitation skills for diverse audiences
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Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software
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Ability to explain technical concepts in a clear, user-friendly manner
Skills &Competencies
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Excellent verbal and written communication skills
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Strong organizational and time-management abilities
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Adaptability to different learning styles and technical skill levels
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Analytical mindset with attention to detail
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Ability to travel as needed for on-site training sessions
Working Conditions
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Combination of remote, classroom, and on-site training environments
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Occasional travel may be required
May require flexiblehours during system go-lives or upgrades