IT Telecommunications Solutions Coordinator (GA807307)

IT Telecommunications Solutions Coordinator (GA807307)

 

Key Responsibilities

Technology Planning & Project Delivery

• Telecommunications, network, infrastructure, and voice modernization projects.

• Develop project plans, schedules, milestones, and resource requirements.

• Manage project risks, issues, dependencies, and escalations.

• Coordinate project activities across DBHDD facilities and stakeholders.

• Provide project status reporting to leadership. 

Infrastructure Modernization

• Develop and manage infrastructure upgrade roadmaps for:

  • Voice Services (VoIP/HVS)

  • Data Networks

  • Wireless Infrastructure

  • Fiber and Structured Cabling

  • Public Address Systems

  • HVAC Monitoring Systems

  • Fire Alarm Infrastructure

  • Cisco Endpoint Refresh Programs

  • Support implementation of emerging technologies and infrastructure enhancements.

Telecommunications & Voice Services

• HVS/VoIP transformation initiatives.

• Develop implementation strategies for voice modernization projects.

• Coordinate site assessments, inventory reviews, equipment staging, deployment, and migration activities.

• Ensure successful transition from legacy voice platforms. 

Vendor & Contract Management

• Maintain partnerships with telecommunications carriers and technology vendors.

• Coordinate vendor deliverables and project commitments.

• Participate in technology evaluations and vendor selection processes.

• Monitor vendor performance and contractual obligations. 

Asset & Infrastructure Governance

• Oversee inventory management and reconciliation efforts.

• Ensure infrastructure assets are properly documented in Asset Management systems.

• Coordinate technology refresh initiatives and equipment lifecycle management. 

Special Projects

• Assist in enterprise-wide infrastructure initiatives.

• Coordinate network integration projects.

• Support agency strategic technology initiatives.

Qualifications

• Bachelor’s degree in information technology, Business Administration, Engineering, or related field.

• PMP certification

• 5 years of project/program management experience.

• Experience managing telecommunications, network, and infrastructure projects.

• Strong vendor management experience.

• Experience with VoIP, networking, wireless technologies, and enterprise infrastructure.