IT Technical Writer (Software Documentation) (TX70125069)

IT Technical Writer (Software Documentation) (TX70125069)

Technical Documentation (External):
- Create comprehensive and clear Student Data System technical documentation for end users. 
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information. 
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates. 

Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak Data Submission periods. 
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers. 
- Present outreach findings to the Product Owner team, management, and division leadership. 
- Maintain regular communication with customers to understand their needs and concerns. 

Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.