IT Technical Support Analyst (VA777729)
Top Technical Skills
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Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
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Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
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Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
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Application Installation & Configuration
Experience installing and configuring software applications across various systems.
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Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
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Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
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Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
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Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
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Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
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Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.