IT Technical Support Analyst 4 (VA803055)

IT Technical Support Analyst 4 (VA803055)

Job Details:


Daily Duties Includes but not limited to:

·Determine the needs of the region for hardware, software, upcoming projects, and more.

·Communicate needs of the region to the IT Operations Center.

·Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.

·Direct users to the appropriate source of help based on needs.

·Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.

·Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.

·Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.

·Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, when necessary.

·Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.

·Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.

Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.