IT Technical Support Analyst 3 (VA807893)
Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.
Key Responsibilities
· Technology Needs Assessment
o Evaluate district needs for hardware, software, systems, and upcoming technology projects.
o Track current and future initiatives, issues, concerns, and action items.
· Technical Support & Troubleshooting
o Provide technical assistance for applications, hardware, and system-related issues.
o Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
o Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
· Systems Maintenance & Documentation
o Document, maintain, upgrade, or replace hardware and software systems.
o Maintain accurate district asset inventory records.
· Procurement & Security
o Review and recommend procurement of information technology equipment.
o Maintain required security controls over software and related systems.
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· User Support & Technology Guidance
o Advise users on available technologies that support business needs.
o Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.
· Issue Escalation
o Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.
Additional Experience (Preferred)
·Experience supporting office relocations, including server moves and telephone setup.
·Experience initiating or supporting Electronic Health Records (EHR) implementation.