IT Senior System Analyst (GA796556)

IT Senior System Analyst (GA796556)


Primary Responsibilities:

 

• Provide Complex Issue Resolution:  Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.

• Collaborate with Third-Party Vendors:  Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.

• Support Core IT Systems:  Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.

• Research and Implement Technical Solutions:  Recommend and implement solutions to improve efficiency and reliability.

• Develop and Maintain Documentation:  Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

Necessary Skills and Qualifications:

• 10+ years of IT experience .

• Proven expertise in  Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .

• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:

•  

  • Understanding of Windows Client and Windows Server in production environments.

  • Configuration of Windows Infrastructure via Group Policy and/or scripts.

  • Adept at using Powershell to automate and execute tasks.

  • Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.

  • Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.

• 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.

• 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.

• 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers

• Hands-on experience with  AWS infrastructure management  and supporting  SharePoint environments  would be a plus.

• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.

• Experience in coordinating with  third-party technical support vendors .

• Proficiency in creating and maintaining technical documentation.

• Relevant Microsoft certifications  (e.g., Windows Server, Office 365, Azure) are highly desirable.

• Solid understanding of IT service management and ITIL best practices is a plus.

• Track record of continuous learning and adapting to new technologies.

•  

Desired Skills and Attributes:

• Strong Communication Skills:  Ability to articulate technical concepts clearly to both technical and non-technical audiences.

• Problem-Solving Mindset:  Proactive and solution-oriented approach to addressing challenges and improving processes.

• Adaptability and Flexibility:  Capable of handling shifting priorities and working in a fast-paced environment.

• Customer-Focused Attitude:  Dedicated to providing excellent service to internal users and ensuring their IT needs are met.