IT Senior Salesforce Cloud Architect (GA765459)

IT Senior Salesforce Cloud Architect (GA765459)
 

Key Responsibilities of a Senior Salesforce Technology Specialist: (Administrator/Developer/Architect):

• Platform Administration and Management:

Administering and maintaining the Salesforce platform, including user access, data management, and system security. 

• Customization and Configuration :

Customizing Salesforce to meet specific business needs, including creating custom objects, fields, and workflows. 

• Process Automation :

Developing automated processes to streamline workflows and enhance efficiency. 

• Integration and Development :

Facilitating integration between Salesforce and other systems, and potentially contributing to development efforts using APEX/Visualforce. 

• User Support and Training:

Providing technical support, troubleshooting, and end-user training. 

• Strategic Planning and Optimization:

Collaborating with stakeholders to define business requirements and design strategic improvements in Salesforce. 

• Staying Current with Salesforce Best Practices:

Keeping up-to-date on the latest Salesforce releases and best practices. 

• Documentation and Change Management:

Creating and maintaining documentation for Salesforce processes and changes and assisting with change management. 

Key Responsibilities:

• Administer and maintain Salesforce platform (Sales Cloud, Service Cloud, etc.), including user setup, profiles, roles, permissions, and security settings.

• Manage and improve custom objects, page layouts, workflows, validation rules, reports, dashboards, and automation tools (e.g., Process Builder, Flow).

• Lead Salesforce system upgrades, data imports/exports, deduplication efforts, and system integrations.

• Collaborate with business stakeholders to gather requirements, design solutions, and implement enhancements that drive business value.

• Design end-to-end Salesforce architecture solutions across Sales Cloud, Service Cloud, Experience Cloud, and other platform products.

• Provide technical leadership on Salesforce initiatives, including complex integrations, custom development, and third-party solutions.

• Develop and maintain architectural documentation, data models, and integration diagrams.

•  Translate business requirements into scalable, future-proof Salesforce solutions.

•  Evaluate and recommend tools and technologies from Salesforce AppExchange and external vendors.

• Develop and maintain Salesforce development best practices including Apex, LWC/Aura components, SOQL, and DevOps pipelines.

• Implement complex business logic, custom UI components, and integrations with external services (using REST/SOAP APIs).

• Lead deployment processes across sandboxes and production using CI/CD tools (e.g., Salesforce DX, Jenkins, Copado, Gearset).

• Maintain version control and branching strategies.

• Ensure test coverage, perform code reviews, and manage release cycles.

• Collaborate with business stakeholders, product owners, developers, and administrators to drive architectural decisions and platform governance.

• Lead code reviews and ensure adherence to security, scalability, and performance standards.

• Stay current on Salesforce releases, new features, and industry trends to continuously improve platform capabilities.

• Provide guidance on Salesforce Center of Excellence (CoE) practices, including design standards, technical governance, and data stewardship.

• Serve as the point of contact for Salesforce-related support, troubleshooting, and escalations.

• Maintain system documentation, training materials, and standard operating procedures.

• Participate in or lead projects involving Salesforce development, integration, and deployment.

• Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations.

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform.

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.

• Provide oversight and governance of Salesforce projects.

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.

• Handle the technical delivery of custom development, integrations, and data migration elements of Salesforce implementation.

• Maintain a target billable utilization aligned to the role.

• Ability to understand a project and deep dive to debug issues.

• From time-to-time, the architect may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects