IT Senior Dynamics Engineer (GA797313)

IT Senior Dynamics Engineer (GA797313)

Job Summary:

Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role.

1. Monitoring & Observability:

   • Configure, maintain, and optimize monitoring solutions using Dynatrace.

   • Enable end-to-end visibility across infrastructure, systems, and applications.

   • Develop dashboards, alerts, and health checks to ensure system health and reliability.

   • Monitor service performance and availability and set alert thresholds to minimize false positives.

1. Infrastructure Systems Monitoring:

   • Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).

   • Support monitoring of databases, middleware, and network components.

   • Collaborate with infrastructure and cloud teams to identify trends and capacity needs.

   • Proactively identify and resolve issues before they impact production.

1. Application Monitoring:

   • Use Dynatrace to monitor application performance and transaction flows.

   • Support synthetic monitoring and real user monitoring.

   • Work closely with application teams to ensure comprehensive monitoring coverage.

   • Assist in troubleshooting performance issues at both the application and system level.

2. Incident Support:

   • Participate in incident response efforts related to performance and availability.

   • Provide monitoring insights during troubleshooting and root cause analysis.

   • Identify and close monitoring gaps.

1. Continuous Improvement:

   • Enhance monitoring standards and documentation.

   • Recommend improvements to monitoring configurations and alert strategies.

   • Support integration of monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

• Education:  Bachelor's degree in information systems, Computer Science, or equivalent experience.

• Experience:

  • 5+ years in systems engineering, infrastructure support, or monitoring roles.

  • 5+ years of hands-on experience with Dynatrace or similar APM tools.

• Technical Skills:

  • Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).

  • Basic networking understanding (DNS, TCP/IP, load balancing).

  • Experience with scripting or automation tools like PowerShell or Bash (preferred).

  • Familiarity with Kubernetes or container monitoring.

  • Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).

• Soft Skills:

  • Strong troubleshooting and analytical skills.

  • Effective communication and collaboration across teams.