IT Provider EHR Support Specialist (NC814056)

IT Provider EHR Support Specialist (NC814056)

Key Responsibilities

EHR Integration & Technical Onboarding
· Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C?CDA/CCD exchange, and services such as NC*Notify.
· Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
· Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.
Healthcare Interoperability Standards & Compliance
· Provide expert guidance on interoperability standards including HL7 v2, C?CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
· Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.
Data Quality & Validation
· Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
· Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
· Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.
Training & Provider Support
· Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
· Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
· Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.
Cross?Team & Program Collaboration
· Collaborate with NC HIEA teams on interoperability and data quality initiatives.
· Support NC HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.