IT Network/Telecom Specialist- Tier I (NC803556)
Job Details:
Night shift schedule (6pm-2am) Monday – Friday
Hiring specifically with understanding that this position was created to cover “callouts” with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.
Tier I will provide:
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Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
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Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
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Receiving, triaging, documenting, and tracking support tickets through resolution.
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Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
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Communicating with:
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911 Directors and Supervisors
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Telecommunications carriers
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Service providers
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Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
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The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.
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Help desk / incident management
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Telecommunications support
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Public safety communications support
The position supports mission-critical emergency communications infrastructure for the state.