IT Network Technician - Advanced (SC7394)

IT Network Technician - Advanced (SC7394)

Shift: Night shift 6:00PM - 6:00AM; 2 days on, 2 days off, 3 days on, 3 days off. Schedule will allow for every other weekend off. 

Position: Network Technician - Advanced

Daily Responsibilities:
• Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network
control center.
• Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and
reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
• Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic
maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service
for all information and/or telecommunication network systems support areas.

Required Skills:
• 5+ years IP Network Troubleshooting
• 3+ years DNS configuration
• 3+ years Understanding of monitoring tools (Splunk, SolarWinds)
• 2+ years ServiceNow ITSM Tool
• 2+ years Server Batch Scripting
• 2+ years Cisco Network Tools (ISE, Catalyst)
• 2+ years Technical writing experience

Preferred Skills:
• Understanding of Mainframe batch processing
• Python Scripting
• Ansible knowledge
• Leadership skills
• Strong customer service
• Self-management