IT Network Security Analyst I (TXRITM1787828)
Primary Responsibilities
Vulnerability Remediation Coordination
• Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace.
• Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios).
• Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle.
• Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities.
• Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions.
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ServiceNow & IT Remediation Workspace
• Create, manage, and update:
• Vulnerability Remediation Tasks (VUL)
• Associated Change Requests
• Related Configuration Items (CIs)
• Ensure accurate documentation of remediation plans, implementation steps, validation outcomes, and rollback plans within ServiceNow records.
• Validate that vulnerability remediation tasks meet ServiceNow process requirements and audit expectations before change submission.
• Coordinate remediation sequencing across multiple server platforms and support teams using ServiceNow workflows and assignment rules.
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Change Management & CAB Presentation
• Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.
• Present vulnerability remediation changes to CAB, clearly articulating:
• Security risk and urgency
• Scope and impacted systems
• Remediation approach
• Testing and validation plans
• Rollback and risk mitigation measures
• Address CAB questions and coordinate follow up actions as needed to secure approval.
• Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints.
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Cross Platform Server Support
• Coordinate vulnerability remediation across:
• Windows Server environments
• Linux Server environments (RHEL)
• Citrix server platforms
• Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities.
• Ensure consistent remediation tracking and reporting across heterogeneous server platforms.
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Organization, Tracking & Reporting
• Maintain detailed tracking of:
• Outstanding vulnerabilities
• Change approvals
• Implementation status
• Validation and closure evidence
• Support audit, compliance, and leadership reporting with accurate, up to date remediation metrics and status summaries.
• Identify process gaps, bottlenecks, or recurring issues and recommend improvements to remediation and change workflows.