IT Microsoft Support Analyst (NC767160)

IT Microsoft Support Analyst (NC767160)

Position: Enterprise IT Operations Specialist (Technology Specialist)

Responsibilities:
·Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
·Collaborate with customers, service desk, and technical services.
·Diagnose and resolve technical issues.
·Document each task.
·Escalate complex issues as needed.
·Handle hardware and software installations, repairs, maintenance, and upgrades.
·Ensure follow-up services or issue escalation.
·Coordinate vendor repair services.
·Offer end-user training when required.
·Build positive customer relationships.

Education and Experience
Associate's Degree in information technology or directly related field and two years of related technology support experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Licensing/Certifications
·Microsoft, A+, ITIL

Desired Skills
·Customer-oriented
·Manages and prioritizes workload
·Proficient in Microsoft Windows and Office
·Technical support experience with Apple products (a plus)
·Creative problem solver
·Knowledge of ITIL Framework
·Experience in IT Service Management (ServiceNow a plus)
·Familiarity with end-user computing technologies
·Active Directory management
·Strong organizational skills, detail-oriented
·Innovative and results-driven
·Effective verbal and oral communicator
·Collaborative team player
·Ability to diagnose complex systems and provide guidance quickly
·Vendor management