IT Helpdesk System Analyst (GA800093)
Job Responsibilities:
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Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
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Assist users with password resets, PST file management, and Exchange Admin tasks.
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Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
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Use ticket tracking systems to document, prioritize, and track user issues effectively.
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Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
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Support security and authentication tools such as OKTA and Crowdstrike.
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Maintain knowledge of AWS and SharePoint systems to assist users as needed.
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Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
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Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred Qualifications:
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3+ years of experience in a technical support or help desk role.
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Strong understanding of Windows 11, Active Directory, and Microsoft O365.
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Experience troubleshooting network connectivity, VPNs, and IP phone systems.
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Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
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Proficiency with ticket tracking systems and remote support tools.
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Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
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Excellent communication and interpersonal skills to interact with users of varying technical expertise.
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Strong organizational skills and attention to detail in documenting issues and resolutions.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.