IT GIS Support Specialist (NC812394)

IT GIS Support Specialist (NC812394)

Job Details:

The ideal candidate has good communication skills with GIS and non-GIS users and good customer service skills. They should be able to independently troubleshoot applications.


The candidate should have knowledge of ArcGIS Online and Enterprise administration, experience with ArcGIS Pro, and knowledge of Python and/or SQL.


They should have a demonstrated ability to create and complete projects from initial requirements gathering to final customer acceptance.


The candidate should be experienced with publishing hosted and referenced services on federated and unfederated GIS servers and with Survey123, Field Maps and Experience Builder. The candidate should demonstrate an understanding of accessibility requirements.


Key Responsibilities:

- Participate in the accessibility working group to audit GO!NC and implement WCAG-aligned updates that ensure legal compliance and improve usability for users with disabilities.

- Design Experience Builder applications tailored to department workflows that enhance GIS tool accessibility and enable intuitive geospatial data interaction.
- Maintain the GO!NC ArcGIS Online environment for 4,500+users by administering user accounts and groups, and by developing user guides and documentation to drive platform adoption.
- Publish hosted and referenced map image and feature services across various ArcGIS Enterprise deployments and ArcGIS Online.
- Conduct requirements gathering for projects and consult with business units on appropriate tools and capabilities of GIS.