IT Field Technician (AR791656)
What You'll Do
End-User Support:
S upport for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
System Maintenance:
Use a device management system to organize and distribute updates effectively and maintain device compliance.
Security Operations:
Work with the endpoint security team to monitor user accounts and secure the environment.
Secure Data Handling:
Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
Identity Management:
Manage user, group, and computer accounts within a centralized directory service.
Training & Compliance:
Assist with security awareness training and phishing simulations.
Ticketing & Documentation:
Manage support requests and document system configurations using an online ticketing and documentation portal.
Field Assistance:
Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.
Required Qualifications
3+ years of experience
in each of the following:
Field technician support
Desktop and laptop troubleshooting
Mobile device support
Network administration and support
Software installation and maintenance
Peripheral device configuration
Help desk/telephone support
Exceptional customer service skills
with a commitment to user satisfaction
Strong communication abilities
for technical and non-technical audiences
Preferred Qualifications
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations
Technical Skills
Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP, DNS, DHCP)
Antivirus and security software
Remote support tools
What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.