IT Epic Training Manager (NC810745)
Key Responsibilities
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Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
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Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
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Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
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Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
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Establish training plans, schedules, communications, and readiness milestones for system changes.
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Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
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Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
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Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
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Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
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Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.