IT Computer Software and Hardware Specialist (TXIT1)

IT Computer Software and Hardware Specialist (TXIT1)

Diagnose and resolve technical issues with computer systems, software and hardware. • Install, configure, and maintain computer systems, software and hardware • Troubleshoots and resolves printing and scanning problems. • Oversee the performance of computer systems. • Evaluates hardware or software and recommends improvements or upgrades. • Answers user inquiries regarding software or hardware operations to resolve problems. • Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup. • Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Provides technical support, addresses questions and concerns. • Performs routine maintenance on all hardware and software. • Reports and tracks IT related activity and issues. • Assist with network connectivity issues and maintains network infrastructure. • Works with outside IT managed services vendor and software companies regarding all systems. • Perform other duties as assigned.