IT Business Analyst/Solution Designer (NC814661)
Key Responsibilities:
- Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools.
- Gathers requirements from business clients and translates them into user stories for the Development Team.
- Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.
- Prioritizes and tracks work items to ensure timely, high-quality delivery.
- Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.
- Tests deliverables and develops training materials and documentation for new processes and systems.
- Leads and mentors junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.
- Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.
Preferred:
- Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
- Experience in providing technical guidance and mentorship to junior technical staff
- Knowledge of NCDOT Permits processes and District Office operations
- Knowledge of NCDOT’s Transportation Life Cycle business processes