IT ArcGIS/Esri Specialist (NC805944)

IT ArcGIS/Esri Specialist (NC805944)

Role/Responsibilities:  

-Oversee Junior Specialist  

-Triage GIS projects and determine independently when projects will require additional support from other GIS staff and be able to delegate appropriately. 

-Attend STOC and TM&S operational meetings to observe workflows, understand emerging needs, and proactively identify where GIS tools can support real-time operations.  

-Communicate regularly with TM&S staff, Hydraulics, ITS & Signals, and other operations teams to gather requirements, clarify requests, and translate operational challenges into actionable GIS tasks.  

-Develop, update, and maintain GIS applications, dashboards, maps, and data layers supporting routing, signal operations, incident management, and other STOC functions.  

-Troubleshoot user issues, provide GIS guidance to non-GIS staff, and ensure that GIS tools are intuitive, accessible, and aligned with both STOC workflows and GIS Unit standards.  

-Monitor incoming STOC requests, manage and prioritize project tasks, and serve as the primary liaison between the GIS Unit and TSMO to ensure continuous communication, transparency, and follow-through.  

-Continue to learn the operational environment (traffic signals, routing processes, ATMS/TIMS transitions, IMAP operations, etc.) to anticipate needs and recommend solutions the STOC team may not know to request.  

-Support situational awareness during weather events or emergencies by producing on-the-fly maps, integrating real-time data (e.g., gauges, road conditions), and collaborating directly with operators.