IT Project Manager (CRM/State Government/Federal Grants) (NC759795)
Job Specific Responsibilities:
Support the strategic and tactical planning, organizing, and management of daily operations to meet organizational objectives, with a focus on addressing health disparities and public health priorities.
Develop, maintain, and implement comprehensive project/work plans, including the establishment of milestones and deliverables, ensuring all projects adhere to the approved standards and timelines set by HEP leadership.
Work with internal stakeholders and external clients to define appropriate concept and create a process to bring project to completion
Develop and define project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholders.
Evaluate and report on project timelines to project team and leadership
Plan agendas and support production of materials
Run of Shows, Prep meetings, timelines for completion of task
Maintain and support completion of task lists which result from Clerical briefings
Refine the design and support the implementation of the Partner Inventory and Office of Health Equity (OHE) Community and Partner Engagement Resource Materials (i.e. Community and Partner Engagement (CPE) Toolkit/Guide)
Implement a continuous process to edit partner engagement lists department wide, ensuring accuracy and eliminating duplications
Support implementation and utilization of communication platforms, CRM tools, and technologies to engage partners, including the development of materials and facilitation of CPE website updates
Provide project management support for community and partner engagement meetings, townhalls, Cafecito, etc.
Align Health Equity Action Plans and Health Equity Advisory Team initiative with the CPE strategies
Produce deliverables related to every project
Provide technical assistance support for office-specific projects.
Support the development of department training that promote employee belonging, effective and fair service delivery investments in human resources
Provide implementation support for HE community and partner engagement opportunities (e.g., state-wide conferences, provider summits, roundtable stakeholder meetings etc.)
Maintenance and updates of the Workforce Engagement Council network groups and participants
Facilitate and support the development of health care access plans for each division
• Collaborate with other project management staff/agencies/consultants to ensure completion of plans, tracking KPIs, compliance with MOUs, deliverables, etc.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Advise the Deputy Secretary on policy, development, implementation, evaluation, financing, and monitoring issues.
• Coordinate with Directors of offices in the development of operational priorities.
• Support team in implementation of informational technology projects including the ServiceNow CRM tool.
Knowledge, Skills, and Abilities Required:
• Strong project management experience preferred
• Ability to develop and maintain effective working relationships
• Exceptional time management and organizational skills
• Ability to develop, monitor, and communicate changes to project scope, project plans, timelines, status, issues, and risks for complex projects.
• Demonstrated experience with compiling, analyzing, and summarizing administrative, programmatic, and fiscal data for assessing portfolio capacity.
• Strong proficiency in developing written documents/oral presentations and/or reports conveying information and communicating effectively.
• Ability to lead, supervise, and direct the work of a team.
• Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences.
• Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions.
• Proven knowledge of influencing the direction of projects.
• Ability to identify stakeholders and manage communications to achieve consensus and collaboration.
• Ability to develop and initiate innovations and solutions.
• Broad understanding of the administration of grants and general conceptual understanding of the financing of public health services.
• Considerable knowledge of the principles and practices associated with health program administration and governmental accounting and budgeting practices.
• Experience in exercising judgment and discretion in establishing, applying and interpreting a wide range of administrative policies and procedures.
• Experience of supervising and coordinating the work of professional and technical staff.
Management Preferences:
• Master’s degree in public administration, business administration, public health, or health-related field
• Advanced certification such as PMP (Project Management Professional) certification is preferred.
• Three years or more experience in project management specific assignment
• Previous experience in state government programmatic or project management position; federal grants management experience; and prior job experience involving public health program and working in a liaison role.
• Proven track record of managing all aspects of a project lifecycle.
• Experience in strategic planning, risk management, or change management
• Experience with analytics platforms and CRM products
Minimum Education and Experience:
Bachelor’s degree in Business Administration, Management, Engineering from an appropriately accredited institution or related field and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.