IT PMP Project Manager (TX30225OAGCVSDPM3)
Hybrid - Austin, Texas
Job Duties & Responsibilities:
1. Vendor Coordination & Implementation Support
• Serve as the primary point of contact between the OAG and the vendor during platform onboarding.
• Work closely with the vendor to ensure a structured and phased rollout across all participating counties.
• Assist the vendor in gathering requirements, troubleshooting, and refining processes for county onboarding.
2. Stakeholder Engagement
• Coordinate with stakeholders, ensuring clear communication and alignment of expectations.
• Identify and document key contacts, technical resources, and system capabilities as needed.
• Conduct regular meetings, workshops, and status updates with all representatives to track progress.
3. Technical Integration & Platform Interfacing
• Support stakeholders in integrating with the new platform, which may involve uploading files, configuring settings, or using APIs.
• Work with stakeholders to understand their existing systems.
• Liaise with technical teams to ensure data formats, transmission methods, and security protocols align with project requirements.
4. Project Coordination & Execution
• Develop and maintain a detailed project plan, ensuring tasks, timelines, and milestones are met.
• Track and mitigate risks, escalating issues as needed to maintain project continuity.
• Coordinate testing, training, and knowledge transfer activities for users.
5. Process Documentation & Reporting
• Maintain comprehensive documentation of onboarding processes, technical workflows, and county-specific configurations as needed.
• Provide regular reports and updates to agency leadership on project status, risks, and key decisions.
• Capture lessons learned throughout the project.
6. Issue Resolution & Troubleshooting
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Act as a liaison between stakeholders and the vendor to resolve onboarding challenges and technical issues.
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Facilitate troubleshooting sessions and document resolutions for recurring issues.
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Assist in ensuring compliance with OAG IT security and data governance policies.
7. Change Management & Communication
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Develop clear communication plans to keep stakeholders informed of project changes and expectations.
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Support stakeholders in adapting to new processes and ensuring minimal disruption to their operations.
Provide training and reference materials as needed to support successful adoption.